You may cancel an order within 24 hours from the time that your original order was placed. Please send an e-mail to firstname.lastname@example.org notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you, in this case please follow the procedure set out in our Returns procedure.
Damaged items must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. If a box looks damaged do not sign for the goods without checking the product. If the product is damaged you may refuse to accept it. If you haven't had the opportunity to check the goods please write clearly on the slip that the goods have not been checked. If on opening the package the goods are damaged, please phone us immediately on +45 31674424. Goods rarely arrive damaged but speedy action helps all parties to sort the problem out without delay. We will respond and advise what course of action must be taken in these circumstances.
Terms of service
Our delivery charge varies from country to country. All orders will be shipped by DHL or GLS.
Delivery aims are:
- Denmark – for this service we aim to deliver within 5-7 working days.
- Europe - for this service we aim to deliver within 7-14 working days.
- Rest of World - for this service we aim to deliver within 14-21 working days
Your shipping price will appear in your basket after you have entered your shipping address.
You must notify us of any damages within two days of receipt of delivery. Any items not received must be advised within 14 days of the dispatch confirmation e-mail in order that this can be investigated. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order/paid for the goods or if incorrect address details have been supplied.
Delivery will take place during normal business hours Monday to Friday.
Delivery to a work address can also be arranged but this must be specified at the time of order and be signed for by the purchaser.
HANSEN has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: Byhansen.com.
HANSEN is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
We may collect the following information:
- Your name
- Contact information including email address
- Demographic information such as postcode
Note: we do not store your financial details on our website, these are handled securely by Stripe.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
We may use the information to improve our products and services.
If you consent we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
HANSEN is registered with The Central Business Register; CVR number 36330422.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at email@example.com. We will promptly correct any information found to be incorrect.